Return Policy

Last updated: Dec 10, 2020

Return & Refund Policy

Thank you for shopping at

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. .

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pure Gold Technologies (pvt) Limited, Jamiya Qadriya Road, Rahim Yar Khan, Punjab, Pakistan.
  • Goodsrefer to the items offered for sale on the Service.
  • Ordersmean a request by You to purchase Goods from Us.
  • Servicerefers to the Website.
  • Websiterefers to, accessible from
  • Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 3 days without giving any reason for doing so.

The deadline for cancelling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will bear logistics and shipping costs along with Bank/Payment processor’s service charges/Parcel Insurance Charges/Express Delivery Charges, etc if any.

Estimated Break Down of Charges

Cost Type


Service Type

Delivery Time

Parcel Shipping Normal


Normal Shipping (Non-Insured)

3-5 Working Days

Parcel Shipping Express


Express Shipping (non-Insured)

1-3 working days

Insured Shipping Normal (Parcel Value upto Rs.10000)


Insured Normal Shipping

3-5 working days

Insured Shipping Normal (Parcel Value From Rs.10000 to Rs.20000) 

500+ 4% (of Order value)

Insured Normal Shipping 

3-5 working days

Insured Shipping Normal (Parcel Value From Rs.20000 to Rs.50000)   

500+ 3.5% (of Order value) 

Insured Normal Shipping  

3-5 working days

Insured Shipping Normal (Parcel Value 50k+

500+ 3% (of Order value)  

Insured Normal Shipping   

3-5 working days

Debit/Credit Card Processing Fees charges by Banks

Rs.150/Transaction + 3% (of order value)

Visa/Master/Paypak/Union Pay/ All Mobile Wallets Digital payment over webstore


Any Other Cost associated with travelling/ Delivery/safety/handling of parcel

At Actual

At Actual

At Actual

Note: All order with having more than Rs.10000/- Parcel Value (Advance paid or COD) are sent through insured Parcel Service. Moreover Express Parcels Cannot be insured by courier companies

On Return/Refund/Exchange/Cancellation of any confirmed order (Either Received/Returned Without Receiving) customer has to bear above mentioned costs at actual. 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 3 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Pure Gold Jeweler

Jamiya Qadriya Road,

Near Bedsheet Market,

Rahim Yar Khan 64200

Punjab Pakistan


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:


Scroll To Top

My Cart

Shopping cart is empty!

Continue Shopping